Case Management for Federal Agency

Category:
Development
Client:
Federal Agency

MetaLogix uses Decos D5 to streamline case management for federal agencies, including the Treasury Inspector General for Tax Administration (TIGTA).

TIGTA is a division of the US Treasury Department that provides independent oversight of IRS activities. TIGTA was established in 1998 to promote the economy, efficiency, and effectiveness in the administration of the internal revenue laws. It is also committed to the prevention and detection of fraud, waste, and abuse within the IRS and related entities.

As an auditing entity, TIGTA is staffed with attorneys and other legal council to provide a system of checks, balances, and fairness for the American people. Up to seventy cases per year are pursued by this office.

Prior to the introduction of Decos D5, TIGTA staff had outgrown their system for managing case information. There was a need for more robust reporting capabilities, full functionality and the ability to manage the entire lifecycle of the working cases from ‘assignment’ to ‘retention’. Collecting data in file folders which referenced case state and status helped them retain information but left them with manual processes and lots of paper.

MetaLogix implemented Decos D5 to streamline TIGTA’s case management processes. Decos D5 is an enterprise case management solution that provides TIGTA with the ability to:

  • Capture and record metadata relating to cases
  • Store all documents in any format along with notes and emails relating to any given case
  • Manage case lifecycles through automated workflows
  • Schedule archival, retention and destruction of case files based on predetermined business rules
  • Generate reports to track case flows
  • Scan and capture material evidence

Since implementing Decos D5, TIGTA has gained a number of business benefits, including:

  • Full compliance with regulations
  • Case transparency
  • Routing control
  • Event driven processes
  • Reduced case time
  • Improved report ability
  • Simplified reassignment process
  • Improved efficiency
  • Complete scalability

MetaLogix is proud to help TIGTA streamline its case management processes and improve the efficiency and effectiveness of its operations.

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